The Training Specialist’s primary responsibility is to train new employees on the athenaOne applications, along with all supplementary applications. A Training Specialist creates training materials, performs in-person software training classes for new employees and those who need refresher training, and makes practice site visits to evaluate retention of the material.

Daily Duties:

· Perform required training prep processes in anticipation of class size and course content.

· Effectively leads training classes of clinical applications for new personnel orientation (including but not limited to, athenaOne EHR and EDR) and their associated clinic workflows.

· Trains on additional clinical technology related applications as needed.

· Meets with new staff and those who require additional educational assistance to determine and further develop proficiency of clinical applications.

· Works closely with Super Users and Clinical Operations to verify that training accurately reflects current workflows and processes. Quickly and efficiently updates knowledge base system materials when clinic flow and/or processes change.

· Provides continuing education for staff to increase effectiveness and efficiency.

· Conducts site visits to observe and shadow staff to evaluate training effectiveness, identify areas of improvement, and potential business process improvement opportunities.

· Identify potential fixes and customization needs.

· Tests templates and application workflows for functionality prior to upgrades and enhancements; evaluates and provides feedback. Develops test cases and case studies for testing and training.

· Assist with planning, training and user acceptance testing for athenaOne application upgrades.

· Provides back-up support for athenaOne Support Team escalations that pertain to user workflow or other training-related items.

· Other duties as assigned.

Administrative:

· Provides reporting to Clinic Managers, Associate Practice Administrators, and Practice Administrators on students’ training progression and completion.

· Develops staff further education plan proposals based on learning needs assessments and feedback from training evaluations.

· Trains Super-Users and Preceptors as directed by Management.

· Develops and updates training materials using electronic means and effectively uploads to knowledgebase system.

· Collaborates with the Business Intelligence and Population Health team to ensure that users are trained to document in the appropriate manner as required by queries that measure clinical quality and productivity.

· Collaborate with Human Resources and Clinical Operations teams to facilitate scheduling of all new employee training.

· Ability to develop and present training information to large groups.

· Create recorded training videos as needed.

· Proactively engages with athenaOne Community training offerings.

REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

• High school diploma or GED

• Minimum of one (1) year of Healthcare related experience in a front office/Billing or clinical back office setting.

• Minimum of (2) years of training related experience.

• Minimum of (1) year of classroom training facilitation.

PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:

• Experience with medical practice management and electronic medical records systems

• Experience with athenaOne

• Experience with EPM, EHR, EDR and Document Management systems, specifically athenaOne

• Experience in developing technical training documents

• Experience with e-learning systems

• Experience with image and video editing software • Willingness to travel up to 40%