Performs a variety of duties that are clerical in nature. Under general supervision, exercises some discretion and makes routine decisions based on existing guidelines. Frequently interacts with Providers, Nurses, and Medical Assistants.

Patient Support:

• Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files
• Provides conflict resolution and responds to patient grievances
• Creates and maintains confidential patient files and records; files accordingly
• Ability to provide Front Desk duties for all LSCC clinical service lines
• Ability to Float to any LSCC facilities as needed and required
• All other duties as assigned

Payment/Insurance Processing:

• Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid and other forms of payment assistance
• Collects and posts patient payments; prepare deposits and follow established cash handling procedures
• Completes patient intakes, income screenings, and conducts insurance verifications and authorization

REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

• High school diploma or GED
• Minimum of six (6) months of experience working in a professional administrative or related capacity

PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:

• Prior medical office and/or healthcare setting experience
• Prior customer support experience
• Proficiency with MS Office Suite (Word, Excel, and Outlook)
• Bilingual English/Spanish language skills