The Population Health team at LSCC manages organizational performance on clinical metrics, patient engagement, and cost containment for value-based contracts. Clinical Support staff on this team work in a central hub, remotely assisting clinic-based team members in managing panels of patients and closing any gaps in metric performance.
Support staff on this team primarily perform telephone-based outreach to patients, but also assist with medical record abstraction and appointment scheduling. Indirect patient care is provided via telephonic and/or other electronic communications, and effectively engaging patients is an important part of this role. A friendly phone voice and empathetic personality are critical! Staff perform duties under the direction of the Chief Medical Information Officer as well as nurses (RNs and LVNs) on the Population Health Team to assist in the provision of patient care and healthcare system navigation.
Daily Job Duties:
Compliance/Customer Service/Training:
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:
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