Responsible for providing evaluation of the sentiments of our patients in a variety of ways to accomplish LSCC's mission of a patient-centered health care home that provides accountable care for all patients. The Customer Service/Patient Experience Specialist provides full project management of the survey process for the Press Ganey contracted survey process. This role provides reporting, analysis and strategic direction both at the organizational and at the clinic level and makes recommendations based on the individual area's performance. This requires strong collaboration across all levels of LSCC and analytical skills.
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE