Lone Star Circle of Care

  • Program Advisor (South Austin)

    Job Locations US-TX-Austin
    Posted Date 2 months ago(10/23/2018 4:07 PM)
    # of Openings
    Clinic-Based Support Services
  • Overview

    Lone Star Circle of Care (LSCC) is an equal opportunity employer and a member of E-Verify.  All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.


    At Lone Star Circle of Care, our Program Advisors guide new and returning, uninsured and low income patients through an intake process prior to seeing one of our providers.  As a Program Advisor, you will assist patients in identifying if they qualify for funding programs, such as Medicaid and CHIP, and help them get enrolled.  For patients who do not qualify for one of these programs, you will place them on a sliding fee scale based on their income. If you have a passion for helping people, enjoy being part of a collaborative team, and want to work in a fast-paced environment, please read on! 


     Provides accurate and timely program registration for new and returning LSCC patients.

    • Receives scheduled and unscheduled calls through Patient Navigation Center for Program Registration
    • Performs program registration thoroughly to ensure highly accurate program findings for Sliding Fee
    • Scale assignment
    • Allocates  appropriate time  to  each  call  to  ensure  high  degree  of  patient  completion and  kept appointments, while maintaining work flow
    • Makes outbound calls to  perform program registration, case follow-up or to schedule additional program registrations
    • Accurately identifies programs for which patient may be eligible

       Completes all documentation in a timely, accurate and professional manner.

    • Using Medicaider, NextGen, available insurance verification programs and other automated tools, maintains all patient documentation necessary to complete assignments
    • Completes case documentation electronically and maintains no paper files on cases
    • Maintains appropriate electronic flags for timely follow-up with patients
    • Ensures documentation is sufficient to ensure coordination of care and program follow-up
    • Other duties as assigned


    • High school diploma or GED required, Associates Degree preferred
    • Minimum of 1 year experience in program eligibility or related health and human-services work preferred
    • Proficiency in Spanish is required


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