Lone Star Circle of Care

  • Patient Service Representative - PT (Georgetown)

    Job Locations US-TX-Georgetown
    Posted Date 7 days ago(10/11/2018 1:59 PM)
    # of Openings
    1
    Category
    Administrative/Corporate Support
  • Overview

    Provide scheduling assistance to Lone Star Circle of Care patients and perform insurance verification duties. In addition, Patient Service Representative will perform appointment confirmations, cancellations, and reschedules. Under general supervision, exercises some discretion, makes routine decisions based on existing scheduling guidelines and will assume other duties when assigned. Frequently interacts with the Patient Navigation Center Team, Clinical Staff and works under the supervision of the Patient Navigation Center Manager.

    Responsibilities

    Customer Service:

     

    • Provide initial customer service to all Patient Navigation Center contacts, included but not limited to scheduling and confirming patient appointments for multiple LSCC service lines, using the current LSCC electronic telephone software system and an electronic practice management system (NextGen EPM)
    • Complete appointment confirmation calls, ensuring patients attend their appointment with Lone Star Circle of Care
    • Verify patient insurance in accordance with Lone Star Circle of Care guidelines; if the patient is uninsured the representative will inform the patient what information they will need to bring for the LSCC sliding fee program registration process in accordance with LSCC guidelines

     

    Administrative:

     

    • Perform data entry, making necessary updates to patient information, demographics and insurance information, using an electronic practice management system (NextGen EPM)
    • Navigate all contacts appropriately using the current LSCC software tool
    • Applies use of department manuals and reference tools.
    • All other duties as assigned

     

    AIDET-LOC:

     

    • Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles of AIDET (Skill at a Glance) and the Language of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling
    • Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC’s Mission, Vision, and Values.
      • Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership
    • The Language of Caring skills are versatile life skills that enhance communication and strengthen relationships that apply to all of us, whether we serve patients and families directly, or we serve the people who do—our internal customers.  

    Qualifications

    REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

     

    • High school diploma or GED preferred; additional work experience may be substituted in lieu of education
    • Minimum of one (1) year of customer service experience
    • Excellent computer skills and the ability to learn new computer programs efficiently

     

    PREFERRED EXPERIENCE, EDUCATION, AND LICENSE: 

    • Six (6) months prior medical office or healthcare setting experience
    • Minimum three (3) months call center experience
    • Bilingual English/Spanish language

     

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