Lone Star Circle of Care

  • Patient Experience Analyst (Georgetown)

    Job Locations US-TX-Georgetown
    Posted Date 1 week ago(10/9/2018 2:33 PM)
    # of Openings
    1
    Category
    Administrative/Corporate Support
  • Overview

    Responsible for providing evaluation of the sentiments of our patients in a variety of ways to accomplish LSCC's mission of a patient-centered health care home that provides accountable care for all patients. The Patient Experience Analyst provides full project management of the survey process for the Press Ganey contracted survey process. This role provides reporting and analysis at the clinic level and makes recommendations based on the individual area's performance. This requires strong collaboration across all levels of LSCC and analitical skills.

    Responsibilities

    Data Management

    • Compiles, edits and interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining.
    • Reports on complex issues relating to patient experience services.
    • Track, trend and compare results
    • Identifies best practices correlating actions with results
    •  Manages the collection, reporting and dissemination of patient satisfaction surveys
    •  Manages the entire survey process; including survey modifications and customizations
    •  Collaborates with IT to obtain and provide patient data for surveying and works with IT to resolve technical problems related to data

     

    Communication

    • Reviews, interprets, utilizes and presents data to administration, department heads and managers
    • Provides patient satisfaction performance updates tailored for the Quality team
    • Corresponds with patients regarding complaints and coordinates with service lines to provide resolution
    • Serves as primary resource providing guidance, direction and training to other personnel
    • Communicates appropriately using good interpersonal skills
    • Serves, manages and supports internal and external customers
    • Facilitates the development of patient communication materials; including registration and consent forms, special notices, and informational and education brochures
    • Facilitates performance improvement teams

    Qualifications

    • Excellent verbal and written communication skills
    • Demonstrate strong initiative and ability to think critically and independently
    • Attention to detail
    • Ability to multi-task and meet multiple deadlines
    • Ability to work with managers and staff
    • Bachelor's Degree preferred
    • Strong analitical skills required
    • Previous health care, business, or strategic experience preferred

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