Lone Star Circle of Care

  • Front Desk - Family (North Austin)

    Job Locations US-TX-Austin
    Posted Date 3 weeks ago(3 weeks ago)
    # of Openings
    Clinic-Based Support Services
  • Overview

    Lone Star Circle of Care (LSCC) is an equal opportunity employer and a member of E-Verify.  All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.


    At LSCC, our Front Desk Staff are the first face of our clinics!  You play an important role in helping to create a positive, welcoming, and warm environment for our patients.  If you are customer service focused, enjoy being part of a collaborative team, and want to work in a fast-paced environment, please read on!


    Patient Support:


    • Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files
    • Provides conflict resolution and responds to patient grievances
    • Creates and maintains confidential patient files and records; files accordingly
    • Float to other LSCC facilities as needed and required
    • All other duties as assigned

    Payment/Insurance Processing 

    • Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid and other forms of payment assistance
    • Collects and posts patient payments; prepare deposits and follow established cash handling procedures
    • Completes patient intakes, income screenings, and conducts insurance verifications and authorizations




    • Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles of AIDET (Skill at a Glance) and the Language of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling
    • Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC’s Mission, Vision, and Values.
      • Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership
    • The Language of Caring skills are versatile life skills that enhance communication and strengthen relationships that apply to all of us, whether we serve patients and families directly, or we serve the people who do—our internal customers.


    • High school diploma or GED required
    • Six months prior experience in a professional administrative or related capacity is required
    • Prior medical office or healthcare setting experience preferred
    • Proficiency in Spanish is preferred


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