Lone Star Circle of Care

  • Patient Service Representative - PT (Georgetown)

    Job Locations US-TX-Georgetown
    Posted Date 4 weeks ago(4 weeks ago)
    # of Openings
    Administrative/Corporate Support
  • Overview

    Lone Star Circle of Care (LSCC) is an equal opportunity employer and a member of E-Verify.  All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.


    At Lone Star Circle of Care, our Patient Service Representatives play an important role in creating a positive experience for our patients before they even walk through our clinic doors by providing them outstanding telephonic support!  If you are customer service focused, enjoy being part of a collaborative team, and want to work in a fast-paced environment, please read on! 


    • Provide initial customer service to all Patient Navigation Center contacts, including but not limited to scheduling and confirming patient appointments for multiple LSCC service lines, using an electronic telephone software system (CosmoCom) and an electronic practice management system (NextGen EPM)
    • Perform data entry, making necessary updates to patient information, demographics and insurance information, using an electronic practice management system (NextGen EPM)
    • Complete appointment confirmation calls, ensuring patients attend their appointment with Lone Star Circle of Care
    • Verify patient insurance in accordance with Lone Star Circle of Care guidelines; if the patient is uninsured the representative will inform the patient what information they will need to bring for the LSCC sliding fee program registration process in accordance with LSCC guidelines
    • Navigate all contacts appropriately using the CosmoCom software tool
    • Applies use of department manuals and reference tools
    • Other duties as assigned



    • Six months prior medical office or healthcare setting experience preferred
    • Proficiency in Spanish is required
    • High school diploma or GED preferred; additional work experience may be substituted in lieu of education   


    • Working knowledge of the Electronic Practice Management systems to include scheduling and general billing functions
    • Ability to anticipate needs and follow through with internal and external customers
    • Exceptional customer service skills, awareness, and phone etiquette
    • Ability to understand and follow directions
    • Ability to communicate effectively with patients and the healthcare team, including the ability to explain registration policies and procedures
    • Ability to effectively communicate both orally and in writing
    • Ability to interpret basic medical terminology
    • Ability to establish and maintain effective working relationships with the public and healthcare team
    • Ability to maintain and respect the confidential nature of medical information
    • Working knowledge of standard concepts, practices, and procedures
    • Ability to use experience and judgment to plan and accomplish goals
    • Good computer skills and a working knowledge of Microsoft Office
    • Ability to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals        
    • Proficiency in the use of basic math skills
    • Ability to function in a fast-paced environment
    • Good organizational, problem solving and critical thinking skills
    • Knowledge of operating a multi-phone system or electronic telephone software system


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