Lone Star Circle of Care

  • Family Connects Program Support Worker

    Job Locations US-TX-Bastrop
    Posted Date 4 weeks ago(7/20/2018 5:23 PM)
    # of Openings
    1
    Category
    Administrative/Corporate Support
  • Overview

    The Family Connects Program Support Worker works with a team of nurses to assist in coordinating Family Connects cases, including scheduling home visits for families in the birth hospital, making phone calls to schedule families missed during the hospital visits, scheduling and coordinating visits and assignments for the nurses, fielding our public information lines to answer questions and reschedule parents, and conduct post visit follow up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes. PSWs will work in English and/or Spanish.

    Responsibilities

    • Coordinate scheduling of all nurse assignments and manage schedule and client database.
    • Assist with in-hospital recruiting as needed:
      • Establish initial contact with families through telephonic outreach or at birthing hospitals. Successfully engage, recruit, and schedule families for nurse home visits.
      • Build relationships with management and staff at birthing hospitals, local pediatrics and OB/GYN offices and other service providers by attending meetings, providing educational in-services, and troubleshooting recruitment problems.
    • Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
    • Handle mailing of appointment cards and PVC surveys.
    • Act as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follow up with families in a timely manner, show good customer service and coordinate coverage in this area when not in the office.
    • Work as an active member of the Family Connects team by attending all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.  
    • Complete other duties and tasks as assigned by Clinical Director and program leadership.

    AIDET-LOC:

     

    • Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles of AIDET (Skill at a Glance) and the Language of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling
    • Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC’s Mission, Vision, and Values.
      • Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership
    • The Language of Caring skills are versatile life skills that enhance communication and strengthen relationships that apply to all of us, whether we serve patients and families directly, or we serve the people who do—our internal customers.

     

    Qualifications

    REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

     

    • High school diploma or GED
    • Minimum of six (6) months of previous administrative experience in the healthcare, social, or human services field

     

    PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:

    •  Previous experience in outpatient/clinic nursing
    • Previous work using Electronic Medical Records (EMR)
    • Bilingual English/Spanish language skills are a definite plus

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