Lone Star Circle of Care

  • NextGen Training Support Specialist (Georgetown)

    Job Locations US-TX-Georgetown
    Posted Date 1 month ago(7/16/2018 4:56 PM)
    # of Openings
    1
    Category
    Administrative/Corporate Support
  • Overview

    The NextGen Training Support Specialist provides basic application support and troubleshooting to end users and performs in-person software training classes for new employees and those who need refresher training, while demonstrating outstanding levels of customer service and support.

    Responsibilities

    Daily Duties:

     

    • Assist with application and user acceptance testing prior to upgrades and enhancements to evaluate and provide feedback.
    • Assist with training for NextGen application upgrades.
    • Assign and maintain user access to the NextGen application and ancillary software.
    • Monitor the NextGen Support queue and escalate issues to appropriate support levels, ensuring the needed documentation is in place at the time of escalation.
    • Responds to customer inquiries via telephone or in written internet-based email or chat sessions.
    • Appropriately manage and handle support cases. This includes phone etiquette, proper documentation, fully managed case SLAs and alignment with team performance expectations.
    • Other duties as assigned

     

    Training:

     

    • Effectively leads training classes of NextGen EPM/EHR applications for new personnel orientation.
    • Meets with staff who require additional educational assistance to develop EPM and EHR proficiency.
    • Provides continuing education for staff to increase effectiveness and efficiency.
    • Provide first-level end-user support to NextGen application users. Assistance may include in-depth troubleshooting, documenting software defects, and providing instruction to the customer.

    AIDET-LOC:

     

    • Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles of AIDET (Skill at a Glance) and the Language of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling
    • Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC’s Mission, Vision, and Values.
      • Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership
    • The Language of Caring skills are versatile life skills that enhance communication and strengthen relationships that apply to all of us, whether we serve patients and families directly, or we serve the people who do—our internal customers.

     

    Qualifications

    REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

     

    • High School or GED required
    • Minimum of one (1) year experience with medical practice management and electronic medical records systems; experience with NextGen strongly desirable
    • Minimum of two (2) years of customer support related experience
    • Minimum of one (1) year of Healthcare related experience

     

    PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:

     

    • Previous experience with application support
    • Previous experience in developing training documents
    • Previous experience with image and video editing software

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed